Flotek is excited to announce an exciting new feature for all Microsoft 365 Business plans: the Microsoft Teams website live chat widget! This innovative addition is set to revolutionise the way businesses interact with their website visitors by integrating live chat functionality directly into Microsoft Teams. No more switching between different apps, everything you need is now conveniently located in one place within Microsoft Teams.
Key features of this new live chat widget
Embed Live Chat on Your Website
Seamlessly integrate a live chat widget into your website that connects directly to your Teams users. This ensures that your team can respond to customer inquiries in real-time, all within the familiar Teams chat interface.
Collect Visitor Contact Information
Gather valuable contact information from your website visitors. This feature allows you to capture leads and follow up with potential customers, enhancing your customer relationship management.
Reassign or Close Conversations
Manage customer interactions efficiently by reassigning conversations to the appropriate team members or closing them once resolved, all from within Teams chat.
Post Customer Requests in Teams Channels
Automatically post customer requests and associated transcripts in designated Teams channels. This ensures that your entire team stays informed and can collaborate effectively to address customer needs.
Dashboard for Customer Requests
Access a comprehensive dashboard that displays all customer requests within a specified timeframe. This feature provides valuable insights into customer interactions and helps you track and manage requests more effectively.
Our Final Word
This new live chat widget is available across all Microsoft 365 Business plans, including Business Basic, Business Standard, and Business Premium. However, it is not available for Enterprise plans. The rollout will begin in the US in January, with availability expanding to the rest of the world in March.
If you want more information, please contact our customer relations team. Get ready to enhance your customer engagement with the Microsoft Teams website live chat widget!
The post NEW: Microsoft Teams website live chat appeared first on Flotek Group.
Ian Hutchinson – Senior Web Designer/Developer
‘Mac’ joined OES following an impressive 24 years in the British Army, bringing with him a wealth of experience he could transfer to ‘civvy street’.
Wayne has been with OES since leaving the British Army in June 2012. He became the Managing Director in 2016 and then Owner in 2021. His 15 year career in the Army is where he refined his skills in project management, problem solving and leadership. He has led the growth of OES focusing on delivering innovative solutions and outstanding service.