Riva UK was looking for an IT provider for the future who would reduce the amount of time key supervisors and managers spent supporting staff with the a variety of IT queries, whilst providing a suitable IT partner/supplier to build for the future. OES has delivered on all fronts. They have provided a professional, polite and efficient service since the day we signed up.
OES also managed the purchase and migration to a new server, which involved multiple software providers and some complicated industry specific software. This was carried out with minimal downtime, allowing our core processes to continue unaffected.
Having been a customer of OES for over 20 years I have no hesitation in recommending there company and the outstanding customer service they have given us over the years.
Having dealt with both the founder Terry Jackson & the MD Wayne Jones ( in more recent years) I have found them not only to be professional but also creative & positive in the way they do business.
Having a business in North Wales but also as further afield in the Midlands and beyond, the service has never faulted as we have expanded our operation.
The cross over of the Managed IT Services and the Managed printing side of the business has helped us make large savings over a long period of time and kept us up to date, be it through computing or printing capabilities for our menus or branded merchandise or goods. I am especially grateful more recently, as our small group of restaurants hit difficulties during the ongoing COVID 19 pandemic in which we were struggling to pay our suppliers when we had to shut down all of our operations for 4 months. Understanding immediately where we were at that time, they offered very flexible terms to help us through with our monthly payments & cash flow which could have been far worse for us without that level of generosity and empathy.
This affinity & understanding of our business needs, including a 7 day a week all year round call out service, reflects how they see the bigger & longer term picture and why we are proud to still have that synergy with all the team at OES over two decades later
An outstanding, efficient service from start to finish from all of the team. OES provide a full integrated solution from our IT support and equipment to our website and printing systems. An invaluable partner in our business.
Bodrwniswn Veterinary Group have been working with OES for around 5 years, and they provide all of our I.T. equipment, support, photocopiers and power surge protection equipment. The service we receive from OES is excellent, and one phone call usually sorts our problems out.
We use the photocopiers extensively for printing, scanning & emailing documents between our branches, especially where documents are needing to be signed by clients.
OES is a local company who always have staff on the island to provide backup if needed. The staff are brilliant, they know their job and they’re friendly; even at weekends!
We would and have recommended OES and their services to other practices in the area.
We have been using OES for many years and rely on their support for our print, I.T. and website. As a firm of solicitors we still rely heavily on paper, printing and scanning documents for our clients as well as internal use. We have found the 12 Develop photocopiers installed by OES across our 8 offices have been reliable, easy to use and produce very good quality prints. The speed of the machines is especially useful for larger documents and tight deadlines.
During our expansion in 2014 we took on new offices in Dolgellau & Bala and OES were able to integrate the new offices with our existing I.T. systems. All our sites are connected securely, which enables our staff to login from any office and still have access to their files.
OES have also supplied sophisticated backup systems which protects our data as well as security software to protect our users.
They also helped re-launch our website in 2014 with a fresh new design, updated content and mobile friendly functionality. Our excellent positioning on Google ensures we receive a steady stream of enquiries bringing in more business.
We have found the support in all 3 aspects to be fast and professional, I would be happy to recommend them to others.
We are pleased to have developed a great partnership with OES and their dedication to providing I.T. solutions for our business is second to none. Initially they supplied copiers, then we slowly added P.C’s, laptops, servers, scanners, shredders & even CCTV. They assisted with website design and hosting and email support. We appreciate their attention to detail, understanding of our needs and prompt response to resolving technical faults and issues making for a seamless service.
I would have no hesitation in recommending OES to any business.
I changed my IT service provider to OES back in November 2019. I can honestly say it’s been the best business decision I’ve ever made. The service is incredible. Nothing is too much trouble, all staff are polite and aim to please. I have lovely new kit throughout the office that works a treat and now during these difficult times with Covid-19 they were able to mobilise us so efficiently to home working for most of my office staff easing my stress levels and supporting me wherever possible. I can’t thank Luke and the team enough.
OES have been supporting Davies Partnership with our IT, Website and copiers for the last 3½ years. We always find them to be fast to react, knowledgeable and professional. Highly recommended.
Be grateful if you can pass on to all at OES our sincere thanks for your superb ongoing IT support. We are well aware of how other IT companies are struggling under severe pressure at the moment but somehow OES is managing to maintain its first class service levels. We simply couldn’t continue without this support.
We have been working with OES for over 4 years and extremely satisfied with the service they provide and would definitely recommend to others. They provide us with printer and copier, I.T. equipment with full support and an extremely successful fast speed broadband connection.
Customer service is excellent and I have found no matter how small the query or how many times I call they still find the time to answer and resolve all my questions.
The staff are very professional, highly skilled and a pleasure to work with, and their ability to suggest improvements and solutions is greatly appreciated.
Quality Care and OES have been working together for over 10 years now and provide us with a range of services including I.T. Support, Managed Print and guidance with the new GDPR regulations.
The service provided by OES has always been excellent, the staff are friendly and always at the end of a phone to help with any issues.
In our line of work and with the increased paperwork involved, having the latest technology available always helps. I would recommend OES and their services.
We have been using OES for our I.T. support and printing for five years and we have been very pleased with the service we have received.
This summer we celebrated our 10 year anniversary which included moving to brand new premises just outside Chester. We used the opportunity to redesign our new offices to reflect ChloBo’s clean branding, with new designer PC’s sourced by OES with white screens with matching keyboards and mice.
OES took care of moving our entire I.T. Infrastructure as well as cabling the new office. The move went very smoothly and included configuration of an additional new server for future expansion.
All our computers are linked to a shared drive, which we have found very useful as we have over 1000 products. This is something we would not have been able to do ourselves.
We have three photocopiers with OES and use them for general office printing as well as producing information packs for our stockists. We have found the copiers are easy to use and have excellent print quality. All the maintenance and ink replacement is sorted by OES as part of our package.
When we need additional support we know it is just a phone call away and it is very fast. We know all the staff by name and think of them as an extension to the ChloBo family.
OES are a wonderful company to work with and would recommend them 100%
OES were recently appointed to manage our IT and software systems at Tender Loving Care. From the initial meeting, OES highlighted their professionalism and provided an action plan which was implemented efficiently, and within the specific time scale agreed. Tender Loving Care highly recommend OES, as they provide a reactive service at all times.
The OES team are very approachable and friendly too!
Tyddyn Llan Restaurant with Rooms have been dealing with OES for the last 2/3 years. Always have great, immediate service and a pleasure to speak with all the ‘boys’. Keep up the good work.
Firstly the set up was done entirely by OES, by looking at our old website with our view to giving WSTAA a more upbeat front page and easy access and use for inexperienced administrators to update the site on a daily basis, also easy browsing for the public.
Along with my mentor Paul who after a short period of time had transferred all of the old content off the old site onto the new site ready for me to use or archive, we started to develop the site practically on a daily basis by email, often within the hour
To his great credit and my ineptitude on the computer, Paul gave me such precise information I was able to follow all his instructions, sometimes I took a few attempts to achieve what he asked but ultimately he got me to where I needed to be.
Other administrators who have not been involved from the start like myself have gone straight onto the site and been able to upload pics and put posts onto the site without any assistance from either Paul or myself. That speaks for itself that WordPress is easy to use with the help of OES.
Best service I have ever received.
We started working with OES when we moved to the high street in Rhuddlan back in 2012. They helped get everything up & running by providing a photocopier, desktop computers, laptops and a server. The whole team is pleased with the setup and we find having IT expertise readily available is reassuring and helps us focus on providing the best service to our customers.
After the success of our Rhuddlan office, we were able to expand by opening a second office in Prestatyn. OES installed the equipment and setup a secure connection between both offices which is really useful. We love being able to work from either office and still have access to our emails and files.
OES also help provide IT for our sister company LL Financial, who supply mortgage and insurance products.
We feel like we have got to know the OES team well over the years and are impressed with the support they give which gives us lots of confidence for the future.