Managed IT Support
OES offers IT support to small business and large multi-location organisations. We have the team and skill sets to support you and ensure that your systems are stable and available at all times.
We take on the stresses of managing, monitoring, and supporting your business IT, so you don’t have to.
Using latest technologies tailored to each business requirement, we ensure efficiency, scalability and performance are at the forefront of any solution we provide.
Nathan Wright
IT Support Help Desk Manager
IT Helpdesk
When you select OES as your chosen IT provider, you’ll have direct access to our in-house Support Hub from 9 am to 5:30 pm Monday to Friday.
We have staff on call ready to deal with any business-critical issues out of hours.
Remote Monitoring & Management
Our client’s servers and workstations are monitored in real-time by our remote monitoring and management (RMM) platform allowing us to react quickly if any issues arise.
This makes sure we are in the best position to exceed our promised Service Level Agreements
A Smooth Transition
You might be with an existing provider and looking to make a move or a company needing external expertise through managed IT services so you can focus on core business. Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process.
On Demand Consultancy
You’ll receive on-demand consultancy and advice as part of your managed IT services. We’ll work closely with you to ensure your IT infrastructure is strategically aligned with future goals, helping you achieve sustained growth and success through digital transformation.
Industry Leading Solutions
During the tendering and onboarding process, we complete an in-depth audit of your systems and setup. You’ll have access to our carefully selected industry-leading solutions to help standardise across your IT estate, making sure increased efficiency, productivity and long-term relationships are held.
Certified & Experienced Teams
Our technicians and consultants have the training to the highest level with leading industry manufacturers and software houses. Our team are fully accredited, covering all the technology you require across IT, Business comms and security.
Our Partners
OES has developed excellent partner relationships with some of the world’s leading technology vendors to ensure that we can always offer customers cutting-edge solutions to address your business needs.
All our engineers are great communicators and are keen to help, so don’t worry if you are not technically minded, our engineers can explain issues in a way that anyone can understand.
Richard Steele
IT Technical Projects Co-ordinator
Managed IT Support Plans
(Device & Cloud Security)
What Our Clients Say
“We have been using OES for our IT support and printing since 2016 and we have been very pleased with the service we have received. A wonderful company to work with and would recommend them 100%”
Dave Rosalski – CEO
ChloBo
“An outstanding, efficient service from start to finish from all of the team. OES provide a fully integrated solution from our IT support and equipment to our website and printing systems. An invaluable partner in our business.”
Nicola Carter – Partner
Hall Livesey Brown
“We are pleased to have developed a great partnership with OES. We appreciate their attention to detail, understanding of our needs and prompt response to resolving technical faults and issues making for a seamless service”
Russell Godwin
Director – Grand Prix Express
Frequently Asked Questions
Managed IT support providers employ teams of highly skilled and certified professionals who specialise in various aspects of IT. These experts stay up to date with the latest industry trends and best practices, ensuring that your business leverages the latest technology for maximum efficiency. Whether it’s network management, cyber security, or software maintenance, you can rely on their expertise to keep your IT systems running smoothly.
We offer bespoke Service-Level Agreements (SLAs) for enhanced response and resolution times
Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process.
We are based in St. Asaph, North Wales but can work with companies throughout Wales and the North West of England.
We’re always transparent about our prices. There are no hidden fees with our managed IT services, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed-fee pricing model helps your cash flow and financial planning.
‘Mac’ joined OES following an impressive 24 years in the British Army, bringing with him a wealth of experience he could transfer to ‘civvy street’.
Wayne has been with OES since leaving the British Army in June 2012. He became the Managing Director in 2016 and then Owner in 2021. His 15 year career in the Army is where he refined his skills in project management, problem solving and leadership. He has led the growth of OES focusing on delivering innovative solutions and outstanding service.