Managed IT Support
Give Your Company a Boost With Our
Bespoke Managed IT Services
Our IT packages are completely customisable, allowing us to take the required control of your IT needs, from being a stand-in support provider for holiday/sickness coverage or acting as your dedicated IT department, giving day-to-day advice and troubleshooting complex diagnoses and resolutions while complying with our Service Level Agreements.
Our team of experts are here to offer the correct support tailored to your business needs.
As IT infrastructure forms a central part of any business, it is vital systems are kept aligned to the goals and needs of the business, the reason why each of our packages is tailored to individual requirements, whether this be fully outsourcing your entire IT department or if your looking for a wider range of skills to complement your existing IT department.
Our client’s servers and workstations are monitored in real-time by our remote monitoring and management (RMM) platform allowing us to react quickly if any issues arise. This makes sure we are in the best position to exceed our promised Service Level Agreements and ensures that you are back up and working as soon as possible, minimising the effect on your business.
All our engineers are great communicators and are keen to help, so don’t worry if you are not technically minded, our engineers can explain issues in a way that anyone can understand.
Industries We Serve
For Your Specific Industry,
We Have Highly-Tailored IT Solutions
Can We Help You
With Our Custom IT Support Packages
Inclusive Service Desk support
Inclusive remote & onsite options
Reactive desk side support & scheduled onsite visits
24/7 remote monitoring & management (RMM)
Scheduled preventative maintenance
Automated patch management
Managed security & backups
3rd party management (for technology not provided by ourselves)
All business technology is supported
Asset & licensing management
Monthly reporting for complete transparency
Bilingual telephone support (English/Welsh)
Out of hours support (Weekends, public holidays and round the clock)
Bespoke SLAs for enhanced response and resolution times
On-site secondment cover for absences of technical staff
Bespoke support aligning with your requirements
Support for specific 3rd party applications and hardware
Procurement of IT hardware and software
We’re partnered with trusted, award-winning technology vendors who work with us to achieve the best results for our clients.