Managed IT Support

Managed IT Support

Give Your Company a Boost With Our

Bespoke Managed IT Services

Our IT packages are completely customisable, allowing us to take the required control of your IT needs, from being a stand-in support provider for holiday/sickness coverage or acting as your dedicated IT department, giving day-to-day advice and troubleshooting complex diagnoses and resolutions while complying with our Service Level Agreements.

Our team of experts are here to offer the correct support tailored to your business needs.

As IT infrastructure forms a central part of any business, it is vital systems are kept aligned to the goals and needs of the business, the reason why each of our packages is tailored to individual requirements, whether this be fully outsourcing your entire IT department or if your looking for a wider range of skills to complement your existing IT department.

Our client’s servers and workstations are monitored in real-time by our remote monitoring and management (RMM) platform allowing us to react quickly if any issues arise. This makes sure we are in the best position to exceed our promised Service Level Agreements and ensures that you are back up and working as soon as possible, minimising the effect on your business.

All our engineers are great communicators and are keen to help, so don’t worry if you are not technically minded, our engineers can explain issues in a way that anyone can understand.

Industries We Serve

For Your Specific Industry,
We Have Highly-Tailored IT Solutions

IT Support

When you select OES as your chosen IT provider, you'll have direct access to our in-house Support Hub from 9 am to 5:30 pm Monday to Friday. We have staff on call ready to deal with any business-critical issues out of hours.

Industry Leading Systems & Tools

We have carefully selected the tools we use following industry best practices. Our services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Dedicated Account Management

Your very own dedicated technical account manager will be on hand to ensure your getting the most out of your services. Our account manager works closely with the service hub and projects team; they regularly conduct technical reviews and create road-maps, keeping you and your systems updated and future-proofed.

On Demand Consultancy

You’ll receive on-demand consultancy and advice as part of your managed IT services. We’ll work closely with you to ensure your IT infrastructure is strategically aligned with future goals, helping you achieve sustained growth and success through digital transformation.

Industry Leading Solutions

During the tendering and onboarding process, we complete an in-depth audit of your systems and setup. You’ll have access to our carefully selected industry-leading solutions to help standardise across your IT estate, making sure increased efficiency, productivity and long-term relationships are held.

Certified & Experienced Teams

Our technicians and consultants have the training to the highest level with leading industry manufacturers and software houses. Our team are fully accredited, covering all the technology you require across IT, Business comms and security.

A Smooth Transition

You might be with an existing provider and looking to make a move or a company needing external expertise through managed IT services so you can focus on core business. Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process.

No Hidden Fees

We’re always transparent about our prices. There are no hidden fees with our managed IT services, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed-fee pricing model helps your cash flow and financial planning.
Can We Help You

With Our Custom IT Support Packages

Inclusive Service Desk support
Inclusive remote & onsite options
Reactive desk side support & scheduled onsite visits
24/7 remote monitoring & management (RMM)
Scheduled preventative maintenance
Automated patch management
Managed security & backups
3rd party management (for technology not provided by ourselves)
All business technology is supported
IT Roadmaps
Asset & licensing management
Monthly reporting for complete transparency
Bilingual telephone support (English/Welsh)
Out of hours support (Weekends, public holidays and round the clock)
Bespoke SLAs for enhanced response and resolution times
On-site secondment cover for absences of technical staff
Bespoke support aligning with your requirements
Support for specific 3rd party applications and hardware
Procurement of IT hardware and software


We’re partnered with trusted, award-winning technology vendors who work with us to achieve the best results for our clients.