Flotek is excited to share the latest updates in Flo:One that will make your workday even more efficient and enjoyable. The recent improvements have already made collaboration easier!
Check out the new features below, and let us know which ones you find most helpful or jump straight to your favourite category:
Platform Updates
Account Bridging Front-End
Introduced a new front end for Account Bridging to enable partners to bridge accounts themselves.
Within partner dashboard, Customers > Account Bridges > Create New Bridge
Once
Once enabled this feature will enable you to select any two accounts, the users who will be able to reach one another internally, and choose whether the bridge is uni or bi-directional. This can be used to connect any Pro accounts within a partner account.
Bullhorn Integration Update
When adding a Bullhorn integration to a customer account, it is now possible to add both a Contacts Phonebook and Candidates Phonebook.
- Log in to the customer account
- Account > Integrations > New Integration
- Select Bullhorn
- Enter the Bullhorn User Name for the account you with to integrate your customer with
- Set both Contacts Phonebook and Candidates Phonebook to ‘New’
- Complete the integration process
- It is also possible to edit existing Bullhorn integrations by opening the integration, scrolling to the bottom of the page, and setting the unoccupied phonebook to ‘New’.
Dentally Integration
Added an out-the-box integration to Dental CRM solution, Dentally. This can now be applied to any CallSwitch One ‘Pro’ Account.
- Find your API Token from Dentally
- Select Dentally from the integration list
- Enter the API Token and set Phonebook to New
- Select whether or not the integration requires two-way sync
For more detailed instructions, please contact your account manager to arrange a session with our technical pre-sales team.
Call Recording Add-Ons
Added a new Add-Ons section, and the ability to add extended call recording for all CallSwitch One ‘Pro’ and ‘S’ accounts.
For existing customers:
- Within your Reseller Portal
- Customers > Edit Customer > Add-Ons
To add to new customers:
- Follow standard subscription order process
- We have now added an extra step to apply add-ons while ordering your subscriptions
Bulk Edit Enhancements
Added new functionality to Bulk Edit options for Users.
New options include:
- Caller ID
- Message Caller ID
- Call Recording On/Off
- Hold Music
- TimeZone
- Hot Desking – Enabled/ Disabled
- Local Country Code
- Show Missed Calls
- Emergency Services Line Identifier
- Call Handling
- Call Waiting On/ Off
Within the customer portal:
- Voice > Users > Users
- Hit Bulk Edit once to Select All Users
- Hit Bulk Edit again to bring up the list of bulk edit options. You can de-select users if you plan to make changes to only a subset of the user list
Hunt Group Join/Leave Short Code
Added a new Short Code to enable users to join or leave a Hunt Group.
- In the customer dashboard, Voice > Config > Short Codes
- Assign the Short Code digits and select ‘Toggle in/out of a hunt group’
- Hit Save
To use this short-code to join or leave a hunt group:
- Enter the short code, then the extension number of the hunt group
- For instance, as below *27 1000
No additional permissions are required for users to make use of this short code. We
Headset Compatibility Updates
Tested successful compatibility with the following headsets:
- Yealink WH62
- Yealink UH37-DUAL-UC
- Yealink UH38-MONO-UC
- Yealink BH76-DUAL-UC
Line Key Auto-Populate
- Improved line-key provisioning process to enable user names to be auto populated (1 & 2)
- This will also enable line-key names to automatically change if extensions are reassigned
- If bulk uploading line-key settings via CSV, leaving the extension name column blank will default to the automatic name as below
Other Platform Updates
Provisioning and configuration improvements:
- Updated Yealink Default Auto-Provisioning Profiles to include additional usability improvements,following Partner feedback:
– Removed white banner across screen for missed calls
– No LED flash on Missed Call
– Replace SIP User ID with User Nickname on Off-Hook display
– Easier Name Searching in Directories
– Call History shows both Call Route Nickname and Caller ID
- Updated Hardware Advanced Config Files to ensure they retain their order within text editor
- Improved the Bulk Provisioning CSV tool, to ensure the the correct Line Keys are presented on devices
- Improved the Auto-Provisioning system for Yealink handsets to handle devices on older firmware on first connection to CallSwitch One
- Improved the CallSwitch One provisioning system to allow for stepped upgrades where required and resolve certificate issues
- Fixed a bug that caused occasional crashes when updating HubSpot phonebook contacts
- Fixed a bug that saw phonebook contacts occasionally being duplicated on import
- Improved the functionality and reliability of the CallSwitch One migration processor
- Added the ability to migrate accounts with no active extensions
- Fixed a bug where default audio files occasionally failed to create on partner accounts causing nothing to be generated for their customers
Desktop App
Missed Group Calls Display Change
Improved call history to reflect calls to hunt groups where another user in the group has answered the call.
- Previously these calls showed as missed calls
- Now, they will display as answered, with the extension information of the user who answered the call
Note:
In some instances (less than 2% of users across CallSwitch One), where users have had the ‘Show Missed Calls’ option configured to All (see below), handsets will continue to show group calls picked up by another user as Missed
If this is set to ‘Unanswered Only’, which is the default setting, these calls will not show in Call History on those devices
Other Phone System Updates
Other features:
- Changed transfer settings to show original Caller ID when a call is transferred
- Added the ability for DTMF key-presses to be received by Yealink handsets when calls are placed from the desktop app via Smart Dialler
Bug Fixes:
- Fixed a bug where bridged accounts failed to display correctly in keypad contacts display
- Fixed a bug where ‘Phonebook Contacts’ filter in the contact view was not persisting across sessions
- Fixed a bug where having a bridged account prefix + extension to a phonebook contact would append +44 when trying to call out to it
Chat Updates
Features:
- Added additional emojis will now appear in the hot menu on chat messages, based on frequently used emojis by the user
Bug Fixes:
- Fixed a bug that sometimes stopped deleted users from being removed from group chats
- Fixed a bug where tags would split over multiple lines making an invalid display
- Improved BLF status reliability
- Fixed a bug where messages were not always registering as delivered when hitting a desktop app
- Fixed a bug where messages occasionally failed to sync when a user lost connectivity
- Fixed a bug where using ‘#’ at the start of a message would cause an invalid display
Internal
Mobile App
iOS
- Added the ability to minimise the in-call screen
- Improved chat efficiency on larger chats, especially when scrolling back.
- Improve chat initial load speed
Android
- Fix duplication of “call when available” notifications
- Fix Bluetooth background permissions for phones running the latest Android versions
- Request Bluetooth permission on launch if it has not been accepted or rejected rather than requiring it to be manually enabled
- Have Mark as Read show for selected chats with unread messages, not just chats marked as unread,and have it mark chats as read
- Improve chat initial load speed
Other Recent Updates
5.3.16 (Both)
- Only show one of aux code / Available in Queue toggle in the call settings (iOS Only)
- Conferencing improvements with some multi call fixes
- Contact matching tweaks to include internal calls
- Fix for Microsoft SSO flow not working in some cases
- BLF reliability improvements
5.3.15 (iOS)
- Fix for inbound calls not correctly matching contacts in some cases. ~ Android
- Call waiting fix for active (non platform) call on device.
5.3.14 (iOS)
- Layout fixes on iPhone 16 (Pro) Max ~ Android
- Fix contact search not filtering out tenants + hunt groups correctly.
The post What’s New in Flo:One appeared first on Flotek Group.
Ian Hutchinson – Senior Web Designer/Developer
‘Mac’ joined OES following an impressive 24 years in the British Army, bringing with him a wealth of experience he could transfer to ‘civvy street’.
Wayne has been with OES since leaving the British Army in June 2012. He became the Managing Director in 2016 and then Owner in 2021. His 15 year career in the Army is where he refined his skills in project management, problem solving and leadership. He has led the growth of OES focusing on delivering innovative solutions and outstanding service.