Interviewed by Wayne Jones, Managing Director
at OES North Wales
Welcome back to our “Get to Know the Purple Army” series! Today, we’re excited to introduce you to Iwan Nevitt, an aspiring Technical Support Engineer at OES. At just 23, Iwan adeptly handles all customer issues in his role.
Iwan’s typical day at OES includes checking emails, solving technical issues and ensuring customer issues are resolved swiftly and efficiently. Based in our North Wales office, he plays a vital role in delivering outstanding customer service. Outside of work, Iwan is an adventurer, recently swimming with sharks in South Africa.
Professional Insights
Iwan is dedicated to ensuring customers receive the best support possible when they reach out to the helpdesk. When asked about his approach, he says, “It’s all about providing the best service. Delivering the best service possible really sets us apart from other MSPs.” He also enjoys the work environment, where he learns and grows alongside talented colleagues.
Connecting With Iwan
Wayne Jones, Managing Director at OES North Wales, had a chat with Iwan about his role at OES and his hobbies. Their conversation highlighted Iwan’s dedication to excellence and customer satisfaction.
Stay tuned for more inspiring stories from the incredible team at OES.
Ian Hutchinson – Senior Web Designer/Developer
‘Mac’ joined OES following an impressive 24 years in the British Army, bringing with him a wealth of experience he could transfer to ‘civvy street’.
Wayne has been with OES since leaving the British Army in June 2012. He became the Managing Director in 2016 and then Owner in 2021. His 15 year career in the Army is where he refined his skills in project management, problem solving and leadership. He has led the growth of OES focusing on delivering innovative solutions and outstanding service.