Careers

A brilliant opportunity to join our professional team at OES (Office Equipment Systems), where you will have the opportunity to take on an exciting role of a 2nd Line IT Support Engineer, within a dynamic Managed Service Provider (MSP)

This role has great career progression with a view of the successful candidate progressing to a senior technical role as the company continues to expand.

The Package

• 8am to 4:30pm Monday to Friday from our offices in St. Asaph (North Wales)
• Salary of £23,000 – £28,000 plus overtime when applicable
• On-call rota involvement (1 in 4 weeks)
• Annual leave starting at 20 days plus bank holidays, rising to a maximum of 30 days
• Training and career development opportunities
• Plenty of company funded team social events, with an excellent work-life balance
• Free food Fridays
• Free Car Parking
• Company contributed pension
• Death in Service Cover

The Role – 2^nd Line IT Support Engineer will include the following duties;

• Acting as the first point of contact for technical assistance for customers contacting the IT Helpdesk
• Providing 1^st and 2^nd line diagnosis and resolution for technical assistance requests
• Work with customers in an friendly manner to understand and resolve technical issues
• You will be involved in project work for existing and new clients such as software deployments and hardware upgrades
• Working closely with other engineers to progress complex tickets effectively, ensuring the highest levels of customer service.
• Undertaking system monitoring tasks and checks for our client base
• Continually looking for ways to improve personal performance.

Our Requirements

• Proven experience as an IT Support Engineer providing 1^st & 2^nd Line Support
• Experience of administering and supporting the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) Operating Systems and Office 365
• Experience of Core Network Fundamentals (TCP/IP, WAN, LAN, WiFi)
• Experience of base Cyber Security services and practices surrounding them
• Strong communication skills, with the ability to explain problems and solutions clearly to non-technical users

Desirable Attributes

• Welsh Speaking
• Full UK Driving License

Our Company

Established in 2009, Office Equipment Systems (OES) is an award-winning, privately owned business providing a range of IT, print and web design services to businesses across the UK.

We are a progressive business and company investment has seen a recent move to modern high-tech offices, conveniently located on St. Asaph Business Park near to the A55, providing the space and environment for the team to thrive. Following recent growth, we have also expanded by opening new offices on Wales’ first Science Park, M-Sparc on Anglesey.

A brilliant opportunity to join our professional team at OES (Office Equipment Systems), where you will have the opportunity to take on an exciting role of a 3^rd Line IT Support Engineer, within a dynamic Managed Service Provider (MSP)

This role has great career progression with a view of the successful candidate progressing into a management role within the IT team.

The Package

• 8:30am to 5pm Monday to Friday from our offices in St. Asaph (North Wales)
• Salary of £32,000 – £37,000 plus overtime when applicable
• Annual leave starting at 20 days plus bank holidays, rising to a maximum of 30 days
• Training and career development opportunities
• Plenty of company funded team social events, with an excellent work-life balance
• Free Food Fridays
• Free Car Parking
• Company contributed pension
• Death in Service Cover

The Role – 3^rd Line IT Support Engineer will include the following duties;

• Acting as the escalation point for complex IT issues either escalated from customers or 1^st/2^nd line IT support team
• Owning, managing, and resolving a full ticket lifecycle, keeping in line with company SLA’s
• Providing 1^st, 2^nd & 3^rd  line diagnosis and resolution for technical assistance requests
• Work with customers in a friendly manner to understand and resolve technical issues
• You will at time be the senior project engineer, for existing and new clients such as software deployments and hardware upgrades, onsite and remotely
• Working closely with other engineers to assist with complex tickets effectively, ensuring the highest levels of customer service.
• Undertaking and developing system monitoring tools and tasks to assist automating processes
• Continually looking for ways to improve personal performance.

Our Requirements

• Experience of administering, supporting, and implementing the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) Operating Systems, Office 365, Teams, and SharePoint

• Strong Technical knowledge of Active Directory, Virtualisation (Windows Hyper-V and VMware), Core Network Fundamentals DNS, DHCP, TCP / IP and VLAN)
• Proven experience of automation (RMM) within a MSP is advantageous (Scripting)
• Technical Knowledge of Cyber Security services and practices including framework completion (Cyber Essentials, IASME, CREST)
• Excellent methodical troubleshooting skills
• Strong communication skills, with the ability to explain problems and solutions clearly to non-technical users in both a verbal and written manner

Desirable Attributes

• Welsh Speaking
• Full UK Driving License
• Experience working within an ITIL aligned support team
• MCSA, MCSE, ITIL, CCNA

Our Company

Established in 2009, Office Equipment Systems (OES) is an award-winning, privately owned business providing a range of IT, print and web design services to businesses across the UK.

We are a progressive business and company investment has seen a recent move to modern high-tech offices, conveniently located on St. Asaph Business Park near to the A55, providing the space and environment for the team to thrive. Following recent growth, we have also expanded by opening new offices on Wales’ first Science Park, M-Sparc on Anglesey.