MANAGED IT SUPPORT
Our team of experts are here to offer the right IT support tailored to your businesses needs
Our team of experts are here to offer the right support tailored to your business needs.
As IT infrastructure forms a central part of any business, it is vital systems are kept aligned to the goals and needs of the business, the reason why each of our packages is tailored to individual requirements, whether this be fully outsourcing your entire IT department or if your looking for a wider range of skills to compliment your existing IT department.
Our client’s servers and workstations are all monitored in real time by our remote monitoring and management (RMM) platform allowing us to react quickly if any issues arise. This makes sure we are in a best position to exceed our promised Service Level Agreements and ensures that you are back up and working as soon as possible, minimising the effect on your business.
All our engineers are great communicators and are keen to help, so don’t worry if you are not technically minded, our engineers can explain issues in a way that anyone can understand.
What OES Deliver
IT Support Hub
When you select OES as your chosen IT Support provider, you’ll have direct access to our in-house Support Hub from 9AM to 5.30PM Monday to Friday, we have staff on call ready to deal with any business-critical issues out of hours.
Industry leading systems & tools
We have carefully selected the tools we use and all are in accordance with industry best practices. Our services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Dedicated account management
Your very own dedicated technical account manager will be on hand to ensure your getting the most out of your services. Our account manager works closely with the service hub and projects team, they regularly conduct technical reviews and create road-maps, keeping you and your systems updated and future proofed.
You’ll receive on demand consultancy and advice as part of your managed IT services, we’ll work closely with you to ensure your IT infrastructure is strategically aligned with future goals, helping you achieve sustained growth and success through digital transformation.
Industry leading solutions
During the tendering and onboarding process we complete an in-depth audit of your systems and setup. You’ll have access to our carefully selected industry leading solutions to help standardise across your IT estate ensuring increased efficiency, productivity and long-term relationships are held.
Certified & experienced team
All our technicians and consultants are trained to the highest level with leading industry manufacturers and software houses. Our team are fully accredited, covering all the technology you require across IT, Business comms and security.
A smooth transition
You might be with an existing provider and looking to make a move, or a company needing external expertise through managed IT services, so you can focus on core business. Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process.
No Hidden Fees
We’re always transparent about our prices. There are no hidden fees with our managed IT services, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.
Bespoke Managed IT Services
Our IT packages are completely customisable, allowing us to take the required control of your IT needs, from being a stand in support provider for holiday/sickness coverage or acting as your dedicated IT department, giving day-to-day advice and troubleshooting complex diagnosis and resolutions while complying to our Service Level Agreements.
Features included in our varying IT Support packages
- Inclusive Service Desk support
- Inclusive remote & onsite options
- Reactive desk side support & scheduled onsite visits
- 24/7 remote monitoring & management (RMM)
- Scheduled preventative maintenance
- Automated patch management
- Managed security & backups
- 3rd party management (for technology not provided by ourselves)
- All business technology supported
- IT Roadmaps
- Asset & licensing management
- Monthly reporting for complete transparency
- Bilingual telephone support (English/Welsh)
IT Support optional add-ons
- Out of hours support (Weekends, public holiday’s and round the clock)
- Bespoke SLAs for enhanced response and resolution times
- On-site secondment cover for absences of technical staff
- Bespoke support aligning with your requirements
- Support for specific 3rd party applications and hardware
- Procurement of IT hardware and software
Were partnered with trusted, award-winning technology vendors who work with us to achieve the best results for our clients.