IT Support Contracts for SMEs need to be flexible and take in to account the needs of the business, the users and, above all, the hardware and software which will require technical support.
Computer crashes, email failures, phone systems that don’t work – whatever the problem, IT issues can be devastating for business. With our support packages, we want you to think of OES as your in house IT team, just without the expense.
We look to build long lasting relationships with our clients so that we can understand their IT needs now and in the future so that we can focus on your IT while you focus on building your business.
Whether you need urgent support right now or expert advice for the future, the team at OES are ready to help.
We can provide IT support services on-site at businesses throughout the UK. Alternatively we can help via phone or email, or even by remote access to your business computers.
Service and maintenance will provide, remote diagnostics where by 98% of calls are rectified within 5 minutes of the call being reported, any calls that are unable to be rectified will have an engineer attended to within one hour, server updates, availability of technical helpline, onsite hardware support and monthly PDF to show how efficiently your I.T equipment is working and to show any trends of expansion throughout the business.